This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our team on (07) 5597 710 (8.00am to 5.00pm Monday to Friday).

Where we deliver

We will deliver to most addresses within Australia and internationally. We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced. 

The locations we can deliver to may change from time-to-time. Please call us to find out if we deliver to your location, (07) 5597 7170. 

How and when we deliver

All deliveries are made 8.30am to 5.00pm Monday to Friday by The Skin Centre's chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

  • 4-6 working days for delivery to a capital city in any State;
  • 7-10 working days for international delivery;
  • 5-10 working days for delivery to most large regional towns; and
  • 7-14 working days for delivery to other remote locations.

During peak periods (eg Christmas, Easter) delivery may take up to 14 working days.

Please note that these delivery times are estimates only, and actual delivery times may vary. 

Items may be delivered to you individually and/or separately by different couriers and transport agencies.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. 

Cost of delivery

Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address. As an indication of delivery costs, we provide some examples below:

  • Standard – Up to $6 per order to most addresses in Australia. 
  • Big and Bulky – i.e. LED mask $10 delivery within Australia. 

If you would like an estimate of your cost of delivery, put the item into your shopping bag and displayed at the bottom is your estimated delivery charge.

You will have the opportunity (based on your entered postcode) to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.

Acceptance of delivery

Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by The Skin Centre to be authorised to receive the products.

Unfortunately The Skin Centre and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, The Skin Centre's carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by The Skin Centre if re-delivery is required.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

Delivery Problems

If your delivery has not arrived, please contact us. If you wish to return a product delivered damaged or otherwise, please refer to The Skin Centre's Online Returns Policy.

Fact Sheets