The Skin Centre Online Returns Policy

The Skin Centre Returns Policy applies to purchases online via www.skincentre.com.au only. 

Returning Skin Centre Online products

We will offer a refund/ exchange on most products purchased via The Skin Centre website. If you are not completely satisfied with your product, return it to us for a refund / and or exchange. Please refer below to the full Policy for details.

How to return a product ordered on The Skin Centre Online

Products ordered via The Skin Centre Online can be returned to our head office on the Gold Coast. You will need your tax invoice (email receipt) as information on this is needed as proof of purchase. For change of mind return/exchange, delivery fee is non-refundable.

Faulty Product

Contact the our team on (07) 5597 7170 and ask for a product consultant. 

Damaged or Incorrect Product delivered

We apologise for the inconvenience, we will resend the correct item to you as soon as we can. Contact the our team on (07) 5597 7170 and ask for a product consultant. If the item is damaged, please send through a picture to [email protected] with a description of the issues. 

The Skin Centre Returns Policy

Change of Mind Returns

The Skin Centre does not offer change of mind returns. 

Other Returns

The Skin Centre will accept product returns and provide you with a refund or replacement when:

  • The product is faulty or is not of merchantable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and

You can present your Skin Centre register receipt or other adequate proof of purchase.

If you cannot present your Skin Centre register receipt or other acceptable proof of purchase The Skin Centre reserves the right not to offer a refund or exchange.

Where you seek a refund for any item that was purchased as part of a 'deal', The Skin Centre may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.

The Skin Centre reserves the right to:

Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

  • Your original Skin Centre receipt is the best form of proof of purchase
  • Refunds will be issued using your original payment method
  • Refunds will not be provided for the purchase of gift cards. Gift cards are not redeemable for cash.
Fact Sheets